Privacy Policy
1) What data do we process when you visit our website?
When you visit our website, the following categories of your data may be processed:
Selected language
Browser type
Type of end device used to access the site
Operating system
Country
Date, time and duration of access
IP address
Pages visited on our website, including entry and exit pages
Data that you enter via a contact form
These categories of data are processed only to the extent necessary in each case. The processing of this data is justified by our legitimate interest in operating our website (Art 6 Para 1 lit f GDPR).
2) What data do we process when you subscribe to our online advertising channels?
E-mail Newsletter
The following categories of data may be processed (in addition to the data processed during your visit to our website) when you subscribe to our e-mail newsletters:
E-mail address
Favourite products that match your personal choice
The processing of this data is based on your voluntary consent (Art 6 Para 1 lit a GDPR). You can revoke this consent at any time by unsubscribing via the link provided in each newsletter or via your existing customer account, whereby the data processed up to the time of revocation remains justified. You are not obliged to provide this data, but we cannot provide you with a newsletter subscription without it.
3) What data do we process when you contact us?
When you contact us, the following categories of your data may be processed (in addition to the data processed during your visit to our website):
Name
Contact details
E-mail address
Telephone number
Any order data
Correspondence data, including any data you provide to us during communication
We process this data for the following purposes:
Handling customer enquiries, customer care and other customer support services via e-mail, chat or telephone.
These categories of data are processed to the extent necessary for each case. The processing of this data is justified by our overriding legitimate interest in efficient and satisfactory communication (Art 6 Para 1 lit f GDPR).
4) What data do we process when you use our webshop?
When you use our webshop, the following categories of your data may be processed (in addition to the data processed during your visit to our website):
Name
Contact details
Billing and shipping address
E-mail address
Telephone number
Order and delivery data
Account and payment data
Assigned account number
Data that you enter via a contact form
Correspondence data, including all data you provide in connection with your order
Date of birth (in the case of legally required proof of age)
We process this data for the following purposes:
Processing the entire contractual relationship with you
Transfer of orders to payment service providers
Commissioning shipping or forwarding services, including drop-shipping
Communication for processing orders
Legally required storage as defined by the § 132 BAO (Federal Fiscal Code)
Legally permitted direct advertising (e.g.: per mail, e-mail, satisfaction surveys, congratulatory letters, statistical evaluations); We would like to expressly inform you that you can object to the processing of your data for the purpose of direct advertising
Legally mandated notifications pertaining to product safety
Prevention and clarification of cases of fraud or attempted fraud
Assertion and defence of legal claims
Processing these categories of data occurs to the extent necessary in each case and required for the fulfilment of the contract (Art 6 para 1 lit b GDPR), required for the fulfilment of our legal obligations (Art 6 para 1 lit c GDPR) or is justified by our overriding legitimate interest in smoothly running our business (Art 6 para 1 lit f GDPR).
6) How long will your data be stored?
We only store your data for as long as is necessary for the purposes for which we collected your data. In this context, statutory retention obligations must be taken into account (for example, for reasons of tax law, contracts, order data or other documents from a contractual relationship must generally be retained for a period of seven years (§ 132 BAO)). Your name, address, purchased goods and date of purchase are also stored until the product liability expires (after 10 years according to § 13 Product Liability Law). In justified individual cases, such as for the assertion and defence of legal claims, we may also store your data for up to 30 years after the termination of the business relationship.
We store the data that we process in the context of contacting you for up to three years from the time you last contacted us.
7) Collection of data from other sources (Art 14 GDPR)
Data is only collected from other sources if you wish to enter into a business relationship with us as a partner or supplier in accordance with point 5. For this purpose, it may be necessary to carry out research on the business partner. This will only be done to the extent required.
8) Does automated decision-making or profiling take place (Art 13 (2) (f) of the GDPR)?
No automated decision-making takes place on our website. However, over the order process, it is possible that the respective payment service provider uses profiling for fraud detection.
9) What rights do you have in regard to data processing?
We would like to inform you that, provided that the legal requirements are met, you have the right to:
request information about what personal data we’re processing (see Art 15 GDPR for more details)
demand the correction or completion of incorrect or incomplete data concerning you (see Art 16 GDPR for details)
delete your data (see Art 17 GDPR for details), provided there are no legitimate reasons to the contrary
restrict the processing of your data (see Art. 18 GDPR for details)
data portability – receipt of the data you have provided in a structured, common and machine-readable format (see Art. 20 of the GDPR).
object to the processing of your data based on Article 6(1)(e) or (f) of the GDPR (see Art 21 of the GDPR). This applies particularly to the processing of your data for advertising purposes.
If we process your data on the basis of your consent, you have the right to revoke this consent at any time. This will not affect the lawfulness of the data processed up to that point (Art 7 (3) GDPR).
If, contrary to expectations, your right to lawful processing of your data is violated, please contact us. We will endeavour to deal with your request promptly, at the latest within the statutory period of one month. You also always have the right to lodge a complaint with the supervisory authority responsible for data protection matters.